Introduction

Welcome to Mindful Hotelier. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your data.

Information We Collect

Personal Information

We collect personal information that you provide to us when you:

• Make a reservation
• Check-in or check-out
• Use our services (e.g., spa, dining, gaming)
• Subscribe to our newsletters or promotions
• Participate in surveys or feedback forms
• Contact us for customer service

This information may include:

• Name
• Address
• Email address
• Phone number
• Identification documents (e.g., passport, driver’s license)
• Date of birth

Usage Data

We collect information about your interactions with our website and services, including:

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Time spent on pages
• Referral source

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences and provide personalized content.

How We Use Your Information

We use your information to:

• Process and manage your reservations
• Facilitate check-in and check-out
• Provide and improve our services
• Process payments and prevent fraud
• Communicate with you about your stay, promotions, and offers
• Respond to your inquiries and provide customer support
• Conduct surveys and gather feedback to improve our services
• Comply with legal and regulatory requirements

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service providers who assist in operating our business (e.g., IT services)
• Legal authorities if required by law or to protect our rights
• Marketing partners to provide you with offers and promotions (with your consent)

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure access controls, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal obligations)
• Object to or restrict the processing of your data
• Withdraw consent to data processing at any time .

To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.